Choose scheduled collection
Select collection during checkout and review the estimated preparation dates.
Collection is not an immediate walk-in service. We need time to prepare your order.
Follow the order status
Your order moves through preparation before it can be marked Ready for collection.
Check your order page for the latest recorded status. Do not travel while the order is still being prepared, even if the estimated date has arrived.
Collect your order
Once the team confirms readiness, check the collection location and opening arrangements with Maxibern.
Bring your order reference and keep the contact number used for the order available. If someone else will collect, contact us beforehand to arrange authorisation.
If your plans change
Contact us with your order reference if you cannot collect as planned or would like to request delivery instead.
Any change depends on the progress of the order. A delivery charge may apply if you switch to delivery.
Common questions
Can I come to the store as soon as I order?
Please wait until the order is marked Ready for collection and the team has confirmed collection arrangements.
Is the estimated date a confirmed collection appointment?
No. The estimate helps you plan, but readiness must be confirmed before you travel.